Terms of Use

Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Continue using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

The term 'www.osella.com' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

Returns

- You have 28 calendar days to exchange an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.

- Your item must be in the original packaging.

- Your item needs to have the receipt or proof of purchase.

- Your item can only be exchanged with another item of the same price or higher.

Shipping

Packages are generally dispatched within 2 days after receipt of payment and are shipped via JNE and J&T with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Privacy

Osella is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Osella may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 August 2018.

What we collect

We may collect the following information, including but limiting to:

- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new offers or other information which we think you may find interesting using the email address   which you have provided.

If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at online@osella.com.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.osella.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of www.osella.com, with copyright authorship for this collection by www.osella.com, and protected by international copyright laws.

Trade Marks

www.osella.com trademarks and trade dress may not be used in connection with any product or service that is not www.osella.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits www.osella.com. All other trademarks not owned by www.osella.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by www.osella.com or its subsidiaries.

License and Site Access

www.osella.com grants you a limited license to access and make personal use of this site. You may copy information from this Website only as necessary for your personal use to (a) view, (b) save, and (c) print, or (d) e-mail it. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.osella.com so long as the link does not portray www.osella.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.osella.com logo or other proprietary graphic or trademark as part of the link without express written permission. You agree otherwise not to reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of this Website. You further agree that You will not use this Website to do any of the following (“Activities”):

·         Attempt to gain unauthorized access to this Website, other accounts, computer systems or networks connected to this Website, through password mining or any other means

·         Impersonate any person or entity, including, but not limited to, a Company representative or employee, or falsely state or otherwise misrepresent Your affiliation with a person or entity;

·         Take any action that imposes an unreasonably or disproportionately large load on this Website infrastructure;

·         Intentionally or unintentionally violate any applicable local, national or international law.

Validity of Website Content

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice.

External Links

This Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the 'External Links'). Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY YOURONLINESTORE ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. YOURONLINESTORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. YOURONLINESTORE DOES NOT WARRANT THAT THIS WEBSITE AND/OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.

Limitation of Liability

You understand that to the extent permitted under applicable law, in no event will or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised or, knew of or should have known of the possibility of such damages), resulting from your use of this Website and/or Services.

Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of www.osella.com liability shall be the minimum permitted under such applicable law.

Questions

If you have any questions on how to return your item to us, please contact us via the website chat or the “Contact us” page.

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing us at: online@osella.com.